A representative from Klick Solar came by and left a brochure and wants a follow-up appointment.
The brochure is typical fluff; locally owned, no money down, industry leading, blah blah.
With Colorado hail storms an inevitable, I am grateful for a “bumper to bumper guarantee.
I love science and have done a lot of research on solar. I find the concept nifty, but as of the writing of this post, it is not yet cost justified without subsidies, and you need a somewhat costly storage system to be off the grid.
I canceled for two reasons, one I will focus on.
1. The salesman’s number was from Toledo, Ohio, immediately triggering my “oh, I thought you were local.” (Yes, I know that is irrational)
2. The Google Reviews.
No. That is the cost of doing business with Google reviews. For all we know, the complaint may have been resolved and the customer did not update the review, or it did not happen as described.
With 2 total reviews, I can go either way.
Here is my concern. If you scroll up, the brochure is an image with Google and 5 stars beneath it. KlickSolar.com has a whopping 4.8 star review.
Of these 66 reviews, about 26 gave their first review on Google ever, raving about the business or those employed there. Many of these were answered by KlickSolar.com.
About 25 of the 26 reviews were a year ago and nearly all recieved a response. It would have been nice if JT above had gotten a response.
I am going to go out on a limb and lean towards some folks got together and had a five star review party to get the company up and running
Is there a market for this sort of thing? Absolutely. I had to dig to see that KlickSolar.com had a lot of first-time reviews.
Most will look at a 4.8 out of 5 rating and throw their money away so it has merit as a marketing strategy. The only problem is that you have to live up to it and look in the mirror every day.
Here is a funny example of an online service with 41 customer reviews. I know they weren’t doctored.
Well, KlickSolar.com, had you not put your 5 star rating on the brochure, I may have never given it any thought. I am glad I canceled our appointment.