Memorial Hospital Central, Colorado Springs, Colorado December 6th, 2021
Jessi, Charge Nurse Day Shift
When I arrived at 0800, my Beloved was thirsty.
I poked around, found a paper cup, procured a straw, and after securing the lid, I returned with nectar thick liquid.
I had found it was better to order more fluids from food service than what we needed and stash them in my bag.
After a long pull at the straw, She told me she asked for a drink hours ago and never received it.
No longer partched, she was hungry, so I ordered breakfast.
The requested drink came by nurse long after her request, just a smidgen late.
All of a sudden, it was almighty important for medical professionals to be in the room. There was unspoken and spoken tension.
After a big show of checking vitals, asking questions, ect. The attention dwindled to nonexisting. I had already seen this behavior in a
prison hospital and blew it off.
The call button was answered but not responded to in person. In one notable instance, we waited about 30 to 45 minutes for a bed adjustment. As my wife cannot move herself and she stated her neck is injured, I did not want to do it myself.
I went out to the nurses station and waited. I told them what I needed and went back to the room where my wife lay helpless.
10 minutes passed and I went out and asked for assistance again. I was given a yes.
10 minutes passed and my wife decided to take her pulse oximeter off.
A few minutes later, she got what she wanted and she was finally moved into a comfortable position.
This process of hitting the call light, asking, asking again and then taking off the pulse oximeter repeated.
My wife needed assistance with a bedpan. I had already used the call button and got a muffled response. I had already asked two people that came into her room, but to no avail.
I told Jessi, the charge nurse, that my wife needed a bedpan. She directed me to use the call light and said I was clogging up her hallway. I assertively notified her that they needed to answer the call light.
She was livid. I turned to go push the call light.
But Jessi wasn’t done talking to me yet.
“Turn around, I’m not done talking to you yet! ” she stated in an aggressive manner.
She proceeded to glare at me and give me a rundown of how I was clogging her hallway and was not allowed to be there.
I retreated to my wife’s room and the whole time she sustained an aggressive, angry stare. I was not about to make a scene and be asked to leave.
A few minutes later, a group of nurses came in and I thought my request was answered.
The nurses told her she needed to stand. My Beloved told them she could not. The nurses said it was in the notes that she had stood all by herself.
I let them know that from the very start, I had been there and she had never stood all by herself.
They did not acknowledge me, administering what appeared to be some sort of assessment of her physical ability.
Assessment complete, they began to leave.
I said, “she needs a bedpan. I thought that is what you came in for.”
Jessi did not relay the message apparently.
The nurses provided her a bedpan. I let them know I would be making a complaint.
The manager arrived shortly after and I was as meek as a lamb, but I did describe what happened.
There was no way I was going to describe my frustration or give them any leverage to take my visit rights away. They look for reasons. ( I know the signs, I work in a prison.)
The manager apologized and said the behavior was inappropriate. She stated that she knew I was just trying to be an advocate for my Beloved.
That was a rough day. I am bringing it up as the patient advocate failed to follow up and see if it was resolved.